Shipping Policy
Every order ships from our Montréal store by Canada Post Xpresspost for a flat rate of $21.99 CAD. This policy sets out where we deliver, what shipping costs, when your order leaves, how long delivery takes, how tracking works and what happens if a parcel is late, lost or damaged.
1. Summary
| Destinations | Addresses in Canada’s ten provinces |
|---|---|
| Carrier and service | Canada Post Xpresspost, tracked |
| Shipping cost | $21.99 CAD per order, any number of items, plus the sales tax of the delivery province |
| Dispatch (handling time) | Within 1 business day of the order |
| Transit time | 1 to 4 business days after dispatch |
| Expected delivery | 2 to 5 business days after the order is placed |
| Tracking | Canada Post tracking number sent by email at dispatch |
| Ships from | SmartElectro, 7445 Av. de l’Épée, Montréal, QC H3N 2E4, Canada |
2. Where we ship
We deliver to residential and business addresses, including post office boxes served by Canada Post, in the ten provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan.
We do not yet ship to Yukon, the Northwest Territories or Nunavut, and we do not ship outside Canada. Checkout only accepts delivery addresses in the ten provinces, so an order cannot be placed for a destination we cannot serve. Because every order stays within Canada, no customs duties, brokerage fees or import taxes apply.
3. Shipping cost and taxes
Shipping is a flat $21.99 CAD per order, whether the order contains one item or several. The charge is shown in the cart and again on the checkout page before you confirm. Sales tax (GST, HST, QST or PST, depending on the delivery province) applies to the shipping charge at the same rate as the products and is shown as a separate line at checkout. There are no handling, packaging, fuel or other surcharges, and there is no minimum order value.
4. Order processing and dispatch
- Once payment is approved you receive an order confirmation email with your order number.
- We pack and hand the parcel to Canada Post within 1 business day of the order. Business days are Monday to Friday, excluding Quebec and federal statutory holidays (New Year’s Day, Good Friday or Easter Monday, National Patriots’ Day, Saint-Jean-Baptiste Day, Canada Day, Labour Day, Thanksgiving and Christmas Day).
- An order placed on a Saturday, Sunday or holiday is treated as placed on the next business day.
- When the parcel is handed to Canada Post, you receive a dispatch email with the tracking number, and your order status changes to Completed.
- Products ship in their retail packaging inside a protective shipping carton. Orders with several items normally ship as one parcel; if we ever need to split an order, there is no extra charge and each parcel has its own tracking number.
5. Delivery time
Canada Post Xpresspost is Canada Post’s expedited domestic service with tracking and an on-time delivery guarantee on most routes. Canada Post’s published delivery standards from Montréal are shown below. Allowing for pickup cut-off times, we state the transit time as 1 to 4 business days after dispatch.
| Destination | Canada Post standard | Our stated transit time |
|---|---|---|
| Quebec and Ontario (local and regional) | Next business day | 1 to 2 business days |
| Major urban centres elsewhere in Canada | 2 business days | 2 to 3 business days |
| Other urban centres | 3 business days | 3 to 4 business days |
A small number of remote communities within the provinces fall outside these standards. If your address is one of them, we email you Canada Post’s estimate for your postal code before dispatch, and you may cancel for a full refund if the date does not suit you. Canada Post’s standards are counted in business days from the day after the parcel is scanned, and they can be affected by severe weather or a postal service disruption; if that happens we tell you by email.
6. Tracking and delivery notifications
- The dispatch email contains the Canada Post tracking number and a link to canadapost.ca.
- Our Track Your Order page shows the status of your order when you enter the order number and the email address used at checkout.
- Canada Post delivers to your door, to your community mailbox or to the apartment-building parcel locker. If nobody is available and the parcel does not fit, Canada Post leaves a notice card and holds the parcel at the nearest post office, usually for 15 days. Please collect it within that period; a parcel that is not collected is returned to us (see section 8).
7. Address accuracy and changes
Please check the delivery address before confirming your order. If you notice a mistake, email support@smartelectro.ca with your order number as soon as possible. We can change the address until the parcel is scanned by Canada Post. After that, we ask Canada Post to redirect the parcel where their service allows it, and we keep you informed.
8. Undeliverable and returned parcels
If a parcel comes back to us because the address was incomplete or incorrect, or because it was not collected from the post office, we contact you by email. You can choose to have it sent again for the $21.99 shipping charge, or to cancel the order, in which case we refund the price of the products and the taxes on them.
9. Late, lost or damaged parcels
- Late: if tracking has not moved for 5 business days after the expected delivery date, contact us. We open a trace with Canada Post and keep you informed.
- Lost: if Canada Post confirms a parcel is lost, or 10 business days pass after the expected date with no delivery, we send a replacement or refund the full amount paid, including shipping, at your choice.
- Damaged: if a parcel arrives damaged, keep the packaging, take photos of the box and the item, and contact us within 7 days of delivery. We arrange a replacement or a full refund and we cover the return.
- Missing items: if an item listed on your order is not in the parcel, contact us within 7 days of delivery and we send it at no charge.
10. Ship-from and return address
All orders are packed and dispatched from SmartElectro, 7445 Av. de l’Épée, Montréal, QC H3N 2E4, Canada. Returns go to the same address; the Return & Refund Policy explains how to return an item by Canada Post or in person.
11. Changes to this policy
If Canada Post changes its services or prices, we update this page and the date at the top. The shipping terms shown at checkout when you order are the ones that apply to that order.
12. Contact
SmartElectro
Address: 7445 Av. de l’Épée, Montréal, QC H3N 2E4, Canada
Phone: (514) 478-5900
Email: support@smartelectro.ca
Hours: Monday to Friday, 9 a.m. to 5 p.m. (Eastern Time). Saturday and Sunday: closed.