Contact Information
Full contact details for SmartElectro. The same details appear in the footer of every page, on the Contact Us page and in every order email.
1. Store details
| Business name | SmartElectro |
|---|---|
| Address | 7445 Av. de l’Épée, Montréal, QC H3N 2E4, Canada |
| Phone | (514) 478-5900 |
| support@smartelectro.ca | |
| Website | https://smartelectro.ca/ |
| Store hours | Monday to Friday, 9 a.m. to 5 p.m. (Eastern Time). Saturday and Sunday: closed. |
| Ships from | Our Montréal address above, by Canada Post Xpresspost |
| Returns | By Canada Post with the prepaid label we provide, or in person at the address above |
| Online contact form | Contact Us page |
2. When and how we reply
| Email and contact form | Answered within 1 business day, Monday to Friday, excluding Quebec and federal statutory holidays |
|---|---|
| Phone | Answered Monday to Friday, 9 a.m. to 5 p.m. Eastern Time. If we miss your call, leave a message with your order number and we call back within 1 business day |
| In person | Monday to Friday, 9 a.m. to 5 p.m. Email or call first so someone is available to receive you |
| Complaints | Acknowledged within 1 business day and resolved within 10 business days |
3. What to include in your message
- Your order number (it is in the subject line of your confirmation email and under My Account)
- The email address used at checkout
- For a return or a fault: the product name, a short description and a photo if something is damaged
- For a delivery question: the Canada Post tracking number from your dispatch email
- For a payment question: the date and amount of the charge (never send your full card number by email)
4. Which page answers your question
- Delivery times, costs and tracking: Shipping Policy
- Returning an item or getting a refund: Return & Refund Policy
- Cards, charges and refunds to your card: Payment Policy
- Your personal information: Privacy Policy
- Terms of sale: Terms of Service
- Short answers: FAQ
5. Privacy requests
Requests to access, correct or delete personal information go to the person in charge of personal information protection at support@smartelectro.ca, subject line “Privacy request”. We answer within 30 days. See the Privacy Policy.