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Track Your Order

Enter your order number and the email address you used at checkout to see the status of your order. Once your parcel has been dispatched, the page shows the Canada Post tracking number, which is also in your dispatch email.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the statuses mean

  • Processing: payment received; we are packing the order. Orders are dispatched within 1 business day.
  • Completed: handed to Canada Post. Use the tracking number on canadapost.ca for scan-by-scan progress. Canada Post Xpresspost delivers in 1 to 4 business days after dispatch.
  • Refunded: the refund has been sent to your original payment method. Your bank may take 5 to 10 business days to show it.

If tracking has not moved for 5 business days after the expected delivery date, contact us and we will open a trace with Canada Post and resolve it with a replacement or a full refund.