Terms of Service

Last updated: October 28, 2026

These terms apply to every purchase made on https://smartelectro.ca/ from SmartElectro and to your use of the website. Please read them together with the Shipping Policy, Return & Refund Policy, Payment Policy and Privacy Policy, which form part of them. By placing an order you confirm that you have read and accept them.

1. Who you are buying from

SmartElectro
Address: 7445 Av. de l’Épée, Montréal, QC H3N 2E4, Canada
Phone: (514) 478-5900
Email: support@smartelectro.ca
Hours: Monday to Friday, 9 a.m. to 5 p.m. (Eastern Time). Saturday and Sunday: closed.

This is the seller of every product on this site and the party to your contract. In these terms “we”, “us” and “our” mean SmartElectro, and “you” means the customer placing an order.

2. Who can order

You must be at least 18 years old, or the age of majority in your province, to place an order. Orders can be delivered only to addresses in Canada’s ten provinces (see the Shipping Policy). You may order as a guest or create an account.

3. How an order is formed

You add products to the cart, enter your delivery and payment details and review the order summary. The checkout shows each product and its price, the shipping charge, each tax line and the total before you confirm.
You confirm by clicking the button that places the order and authorizes payment.
We send an order confirmation email with your order number. The contract for the products listed in that email is formed when it is sent.
We may decline an order, for example when a product is unavailable, when payment is not authorized, when the delivery address is outside the ten provinces, or when our fraud checks are not satisfied. In that case nothing is charged, or any amount taken is refunded in full within 2 business days, and we tell you by email.

4. Products, availability and descriptions

Each product page states the product’s colours, dimensions, power source, functions, recommended age and included items. The pictures on each product page are pictures of our products. Small differences in colour can result from screen settings.
Batteries are not included unless the product page says so. The dancing robot has a built-in rechargeable battery; a USB-C cable is included and a power adapter is not.
Products are offered while stocks last. If a product you ordered turns out to be unavailable, we tell you and refund it in full.
We add new products and may withdraw products from the site at any time; this does not affect orders already confirmed.

5. Prices and taxes

Prices are in Canadian dollars and exclude sales tax. GST, HST, QST or PST is calculated at checkout from the delivery address and shown before you confirm.
The only other charge is the flat shipping rate of $21.99 per order, shown in the cart and at checkout. There are no other mandatory fees.
The price that applies is the price shown at the time you confirm the order. We may change prices on the site at any time for future orders.
If a price on the site is clearly wrong because of a typing or system error, we tell you before dispatch and offer to cancel the order with a full refund or to confirm it at the correct price.

6. Payment

We accept Visa, Mastercard, American Express and Discover, processed by Stripe. Your card is charged when the order is placed. Card details are entered on Stripe’s secure form; we do not receive or store full card numbers. Full details, including declined payments and refunds, are in the Payment Policy.

7. Delivery, risk and ownership

Orders ship from Montréal by Canada Post Xpresspost, are dispatched within 1 business day and are delivered in 1 to 4 business days after dispatch. Full details are in the Shipping Policy.
The products remain at our risk until they are delivered to the address you gave. If a parcel is lost or arrives damaged, the Shipping Policy says how we replace or refund it.
Ownership of the products passes to you when the full price has been paid and the products have been delivered.

8. Returns, cancellation and refunds

You may return or exchange any item within 30 days of delivery, including for change of mind, under the conditions in the Return & Refund Policy. Return shipping is covered by us and there is no restocking fee. You may cancel an order at any time before it is dispatched for a full refund.

9. Legal warranty

Every product comes with the legal warranty of quality and of conformity provided by the Civil Code of Québec and the Consumer Protection Act, and with the implied warranties provided by the consumer protection legislation of other provinces. These warranties mean the product must work for a reasonable time having regard to its price and the conditions of its use, and must match its description. If a product is defective, contact us and we repair, replace or refund it as the law provides. Nothing in these terms reduces those warranties or any other right you have as a consumer.

10. Use of the products

Our products are toys. Please follow the recommended age and the adult-supervision note shown on each product page and in the instruction manual, insert batteries as described in the manual, keep the products away from water, and use the dancing robot on smooth, dry indoor floors. Keep packaging materials away from young children.

11. Your account

If you create an account, you are responsible for keeping your password confidential and for activity under your account. Tell us at once if you believe someone else is using it. You can ask us to delete your account at any time; order records are kept as the Privacy Policy describes.

12. Intellectual property

The text, product images, logo, design and code of this website belong to SmartElectro or are used under licence. They may be viewed and printed for personal, non-commercial use only. Any other copying, reproduction or reuse requires our written permission. “SmartElectro” and the SmartElectro logo identify our products and our business.

13. Acceptable use of the website

You agree not to use the website to place fraudulent orders, to attempt to gain unauthorized access to any part of it, to introduce malicious code, to copy its content automatically, or to interfere with its operation. We may suspend access to anyone who breaches these rules.

14. Our responsibility

We are responsible for loss or damage that results from our failure to perform this contract, as provided by law. We are not responsible for delays or failures caused by events outside our reasonable control, such as a postal service disruption, severe weather or a failure of public networks; in that case we tell you, and you may cancel an undelivered order for a full refund. Nothing in these terms excludes or limits liability that cannot be excluded under Quebec or other applicable Canadian law, including liability for death, bodily injury or moral injury, for gross negligence, or under the legal warranty.

15. Complaints and disputes

If something has gone wrong, contact us first at support@smartelectro.ca or (514) 478-5900; we aim to resolve every complaint within 10 business days. You may also contact the Office de la protection du consommateur (Quebec) or the consumer protection authority of your province. These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there, without depriving you of the protection of the mandatory consumer laws of the province where you live. Any court proceedings may be brought before the courts of the judicial district where you live or of Montréal, at your choice.

16. General

If any part of these terms is found invalid, the rest continues to apply.
These terms, the policies they refer to and your order confirmation are the whole agreement for your order.
We may update these terms; the version in force when you place an order applies to that order. The date at the top shows the latest revision.