Privacy Policy
This policy explains what personal information SmartElectro collects when you visit this website or place an order, why we collect it, who receives it, how long we keep it and the choices you have. It is written to meet the Act respecting the protection of personal information in the private sector (Quebec, as amended by Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who is responsible
SmartElectro, 7445 Av. de l’Épée, Montréal, QC H3N 2E4, Canada, operates this website and decides how personal information collected through it is used. The person in charge of the protection of personal information can be reached at support@smartelectro.ca with the subject line “Privacy request”, or by mail at the address above.
2. Scope
This policy covers the website https://smartelectro.ca/, orders placed on it, emails and phone calls with our team, and in-person returns at our store. It does not cover other websites we link to, such as Canada Post’s tracking page, which have their own policies.
3. What we collect, why, and on what basis
| Information | When it is collected | Why we use it | Legal basis |
|---|---|---|---|
| Name, delivery address, billing address, email address, phone number (optional) | When you place an order or create an account | To process and deliver the order, send the order confirmation, dispatch and refund emails, handle returns and answer your questions | Performance of the sales contract; legal obligations (tax records) |
| Payment card details | At checkout | Entered on a secure form provided by Stripe, our payment processor. We receive confirmation of payment, the card brand and the last four digits; we never receive or store the full card number or security code. | Performance of the contract |
| Order history and support correspondence | Each order, each message | To provide support, process returns and refunds, resolve payment disputes and meet tax and accounting obligations | Contract; legal obligations |
| Account login details (email, password hash) | If you create an account | To let you log in and view your orders | Consent (you choose to create an account) |
| Technical data: IP address, browser type, device type, pages viewed, referring page, timestamps | Automatically while you browse | To keep the site secure, keep your cart between pages, measure that pages load correctly and fix errors | Legitimate purposes of running the site securely |
| Marketing preferences | Only if you opt in to emails from us | To send you emails about new products. We do not send marketing emails without your express consent. | Consent, which you can withdraw at any time |
We collect only what is needed for these purposes. We do not sell or rent personal information, we do not buy data about you from other sources, and we do not use personal information for automated decisions that have a legal or similar effect on you. Profiling or location tracking is not used on this site.
4. Cookies and similar technologies
The site uses only cookies that are necessary for it to work. We do not currently run advertising, analytics or social media trackers. If we add any, this policy will be updated first and you will be able to decline them before they are set.
| Cookie | Purpose | Duration |
|---|---|---|
| woocommerce_cart_hash, woocommerce_items_in_cart | Remember the items in your cart while you browse | Session (deleted when you close the browser) |
| wp_woocommerce_session_* | Link your browser to your cart and checkout session | 2 days |
| wordpress_logged_in_*, wordpress_sec_* | Keep you signed in to your account | Session, or 14 days if you tick “Remember me” |
| wordpress_test_cookie | Check that your browser accepts cookies | Session |
You can block or delete cookies in your browser settings; the cart and checkout need the necessary cookies to function. The typefaces on this site are loaded from Google Fonts, which means your browser sends its IP address to Google when it requests the font files; Google does not set cookies through that request.
5. Who receives your information
| Recipient | What they receive | Why | Where |
|---|---|---|---|
| Stripe Payments Canada, Ltd. and Stripe, Inc. | Card details (entered directly by you), name, billing address, email, order amount | Processing card payments, verifying transactions and screening for fraud | Canada and the United States |
| Canada Post | Name, delivery address, phone number if given, parcel weight | Delivering your parcel, providing tracking and handling returns | Canada |
| EasyWP (Namecheap, Inc.), our hosting provider | The website database, including orders and accounts, and server logs | Hosting and backing up the website | Data may be stored outside Quebec and outside Canada; the provider commits to equivalent protection by contract |
| Google LLC (Google Fonts) | IP address and browser details when font files are requested | Delivering the typefaces used on the site | United States |
| Public authorities | Only what the law requires | Legal obligations, for example tax audits or court orders | Canada |
We do not share personal information with anyone else. When information is stored or processed outside Quebec, we have assessed the protection it receives and rely on contracts with the provider, as Quebec law requires.
6. How long we keep it
| Information | Retention |
|---|---|
| Order records, invoices and refund records | As long as tax and accounting law requires, generally 6 years after the end of the year of the order |
| Account information | Until you ask us to delete the account |
| Support messages and contact form submissions | Up to 2 years after the matter is closed |
| Server and security logs | Up to 90 days |
| Marketing consent records | For as long as you are subscribed, then 2 years as proof of consent |
When information is no longer needed for its purpose, it is deleted or anonymized.
7. Your rights
- Access: ask for a copy of the personal information we hold about you.
- Correction: ask us to correct information that is inaccurate or incomplete.
- Deletion: ask us to delete information, where the law allows (we must keep order records for tax purposes).
- Withdraw consent: unsubscribe from marketing emails or close your account at any time.
- Portability: ask for computerized information we hold about you in a structured, commonly used format.
- Complaint: if you are not satisfied with our answer, you may complain to the Commission d’accès à l’information du Québec or to the Office of the Privacy Commissioner of Canada.
To exercise a right, write to support@smartelectro.ca with the subject line “Privacy request”. We confirm your identity, answer within 30 days and never charge for a request.
8. Security
The site is served over HTTPS; the administration area is restricted to authorized staff with strong passwords; payment card details are handled only by Stripe; and the hosting provider maintains backups and server security. If a privacy incident affecting your information presents a risk of serious injury, we notify you and the Commission d’accès à l’information as the law requires.
9. Marketing emails
We send marketing emails only to people who have expressly agreed to receive them, as Canada’s anti-spam legislation (CASL) requires. Every marketing email identifies us, gives our address and contains an unsubscribe link that works within 10 business days. Order confirmation, dispatch and refund emails are not marketing and are sent for every order.
10. Children
Our products are toys for children, but this website is intended for adult shoppers. We do not knowingly collect personal information from anyone under 14. If you believe a child has provided information to us, contact us and we will delete it.
11. Links to other websites
This site links to Canada Post for tracking and to Stripe’s payment form. Those sites have their own privacy policies, and we encourage you to read them.
12. Changes to this policy
When we change this policy, the date at the top is updated and the new version is published here. For a significant change in how we use your information, we also tell account holders by email.
13. Contact
SmartElectro
Address: 7445 Av. de l’Épée, Montréal, QC H3N 2E4, Canada
Phone: (514) 478-5900
Email: support@smartelectro.ca
Hours: Monday to Friday, 9 a.m. to 5 p.m. (Eastern Time). Saturday and Sunday: closed.
Privacy requests: email with the subject line “Privacy request”.