Shipping policy
At smartelectro, we are committed to providing reliable and transparent shipping services to customers in the United States and Canada. This policy outlines our shipping costs, processing times, delivery estimates, tracking, and other important shipping information.
Shipping Locations
We currently ship orders within the United States and Canada.
We do not currently offer shipping to destinations outside the United States and Canada.
Shipping Costs
United States: Free Shipping.
Canada: A flat shipping fee of CAD $10.
Order Processing & Delivery Time
Orders are processed Monday through Friday, excluding public holidays.
Order Cut-Off Time: 5:00 PM Eastern Standard Time (GMT-5), Monday through Friday.
Orders placed on or before the 5:00 PM cut-off time on a business day will begin processing that same business day. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
- Handling Time: 1–3 business days
- Transit Time: 3–7 business days
- Total Estimated Delivery Time: 4–10 business days
Handling time includes order processing, preparation, packaging, and handoff to the shipping carrier. Transit time begins once the carrier receives the shipment.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier operations, weather, holidays, peak shipping periods, or other circumstances beyond our control.
Shipping Carriers
Depending on the destination, package size, weight, and shipping requirements, orders may be shipped using:
Canada Post, Canpar, DHL, FedEx, GLS, Purolator, UPS, ICS Courier, or A&B Courier.
The carrier used may vary by order and destination.
Order Tracking & Status
Once your order has shipped, tracking information will be provided when available from the shipping carrier.
Please allow up to 48 hours for tracking information to become active or update.
If you need assistance checking your order status or your tracking information has not updated, please contact us with your order number.
Address Changes & Order Cancellations
Please ensure that your shipping information is accurate before completing your order.
If you need to change your shipping address or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate requests made before the order has been processed or shipped.
Once an order has been shipped, we cannot guarantee that the address can be changed, the shipment can be redirected, or the order can be cancelled.
SmartElectro is not responsible for delays, failed deliveries, or additional carrier charges resulting from incorrect or incomplete address information provided by the customer.
Delayed, Lost, or Damaged Orders
If your order is delayed, lost, missing, or arrives damaged, please contact us as soon as possible.
We will work with the applicable shipping carrier to investigate the issue and assist with the appropriate resolution.
For damaged shipments, please retain the original product packaging and shipping materials and provide photographs or other information if requested.
Returns & Refunds
For complete information regarding return eligibility, product condition, exclusions, return procedures, and refunds, please refer to our Refund & Returns Policy.
Contact Us
If you have any questions regarding shipping, delivery, tracking, address changes, cancellations, or your order, please contact us:
Email: support@smartelectro.ca
Phone: +1 (514) 473-5900
Address: 7445 Av. de l’Épée, Montréal, QC H3N 2E4
Our customer service team will be happy to assist you.